Privacy policy

Privacy Policy
Last updated: September 28, 2026

This website is owned and operated by [Your business / legal name] under the brand name GLOWIST ("GLOWIST", "we", "us").

1. About this policy
Your privacy matters to us. This policy explains what information we collect when you visit our website or place an order, how we use it, who we share it with, and the choices you have.

2. What we collect
Information you give us:
- Name, email address and phone number
- Billing and delivery address
- Order details, including your order ID and confirmation messages
- Payment information, which is handled directly by our payment partners. We never see or store your full card or UPI details.
- Messages you send to our support team

Information collected automatically:
- Device type, browser and operating system
- IP address and approximate location
- Pages you visit, products you view and time spent on the site

3. How we use it
- To process, confirm and deliver your orders, including Cash on Delivery orders
- To send order updates by WhatsApp, SMS, email or phone call
- To answer your questions and handle returns, replacements and refunds
- To send offers and product news, unless you have opted out
- To understand how people use our site so we can improve it
- To detect and prevent fraud, fake orders and misuse

4. Cookies, pixels and ads
We use cookies and similar tools to keep your cart working, remember your preferences and understand site traffic. We also use advertising tools such as the Meta Pixel and Google tags. These help us measure our ads and show GLOWIST ads to people who may be interested. You can block or delete cookies in your browser settings, though some parts of the site may not work properly.

5. Who we share it with
We do not sell your personal information. We share it only as needed with:
- Shopify, which hosts our store
- Payment gateways, to process payments securely
- Fulfilment and courier partners, to pack and deliver your order
- Messaging and support tools, to send updates and reply to you
- Advertising partners, as described in section 4
- Government or legal authorities, when the law requires it
Our website uses SSL encryption, and we take reasonable steps to keep your information safe.

6. How long we keep it
We keep your information for as long as we need it to fulfil orders, provide support, and meet legal, tax and accounting requirements. After that, we delete or anonymise it.

7. Your choices and rights
You can ask us to:
- Show you the personal information we hold about you
- Correct or update it
- Delete it, except where we must keep it for legal, tax, order or fraud-prevention reasons
- Stop sending you marketing messages
To make a request, email support.glowist@gmail.com. You can also use the unsubscribe link in any marketing email.

8. Links to other websites
Our site may link to other websites or social media pages. They have their own privacy practices, so please read their policies before sharing your information.

9. Children
Our website is meant for adults. We do not knowingly collect information from anyone under 18.

10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date shown at the top.

11. Contact and Grievance Officer
For any privacy question or complaint, please contact:
Grievance Officer: [Name]
Email: support.glowist@gmail.com

We will acknowledge your complaint within 48 hours and aim to resolve it within one month.